Open Positions


 Customer Service and Planning Function with Existing Customers
 Website Content Writer
 Administration Assistant / Receptionist
 Senior Test Lead
 Test Lead
 Accounts and Finance Manager
 Senior System Administrator
 Test Engineer
Rahul Patil
Sr. Manager
GlobalStep India
rahul.patil@globalstep.com
Ph: +91 (0)20 410 15108


Customer Service and Planning Function with Existing Customers

Experience: 2 years. Preferably in the IT/ ITES industry.
 
Responsibilities:
Existing Customers:
 Capacity Planning:
 
    • When a customer contacts us for new projects, we need to update capacity planning on Google docs.
    • There needs to be weekly capacity planning where customer needs are discussed and we have a plan on how that capacity requirement is to be met.
      • Participants will be the person maintaining the capacity sheet.
 Customer Forecasting:
 
    • We have to analyze the needs of each customer and establish a rhythm where we then share their projections and forecast with them to firm up their demand way before the project starts.
    • This way we help them with their planning and effectively understand their schedule and pre-sell before they have an opportunity to think of anyone else.
    • Once we receive customer forecasts, capacity needs to be updated on Google.
 Project Confirmation:
 
    • Dates need to be confirmed two weeks prior to the project commencement. 
    • One week prior and then…
    • A couple of days before we need to make sure that we have all the information needed from the customer.
 Quotations:
 
    • Needs to be prepared for all new projects.
 Invoicing:
 
    • The invoice should actually be raised by this group.
    • Need interaction with operations to ensure that all the hours are properly accounted for.
    • Accounting department should check and record in the books of accounts.
 Follow Up on Payments:
 
    • This should be done by the Accounts Receivable person in Accounting.

Required Skills :
 Internet search skills.
 Understand of travel and logistics planning for international travel.
 Ability to communicate with customers with independent charge.
 Should be proficient with MS Office (MS Word, Excel, PowerPoint, Outlook).


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Website Content Writer

Experience: 3+ years.
 
Requirement:
We require a person with a flair for creative writing, with excellent command over English language and exhaustive vocabulary.

Candidate Profile:
 Previous experience in writing content for business to business websites.
 Work experience in writing on technology oriented topics.
 Result-oriented, creative, and independent thinker.
 Must be detail oriented and have the ability to deliver on time and work under deadline pressure.
 Should be able to produce high quality content.
 Eye for detail, with a logical and precise approach.
 An inclination towards electronic items / gadgets / gaming.
 High level of energy and enthusiasm.
 Extremely high level of organization required.
 Candidates with experience in writing for the video game industry would be preferred.

Responsibilities
 Work on a range of writing work and editing various marketing creatives like: corporate brochures,
      marketing collaterals, blogs, direct mail and newsletters website content and articles.
 Required to conduct online research, generate content for our various portals and write creative content for
     our upcoming websites and blogs.
 Creating blog posts for user experience forums. Searching for relevant content by monitoring different
     resources and responding to user generated content.

Communication:
 Excellent verbal and written communications skills.
 Flawless grammar.

Other Skills:
 Ability to multi-task in a fast-paced environment.
 Proficiency in Microsoft Outlook, Word, Excel and PowerPoint.

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Administration Assistant / Receptionist
 
Experience: Minimum 1 year.
 
Female candidates would be preferred.
 
Required Skills:
 Responsible for handling all administrative matters for the CEO globally.
 Keeping schedule, organize meetings, calendar for the CEO and assisting with all matters as required.
 Needs good voice skills and the ability to communicate orally and in writing with business contacts in the US,      Europe and India on behalf of CEO.
 Ability to handle customer calls professionally and direct them as required.
 Act as receptionist and be the first point of interaction for people visiting and calling the office.
 Handling calls in front office, working on EPBX and connecting conference calls.
 Travel booking - Booking of travel tickets (air and train)
 Knowledge of computers is a must and also must be very internet savvy.
 Must be proficient in – Excel, Word, PowerPoint and MS Outlook.
 Good communication skills - Fluency in written and spoken English, a pleasant personality.
 Must have the ability to work with confidential information with discretion.
 Performs other essential duties as assigned.
 Must be open to work late nights and weekends when necessary
 
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Senior Test Lead
 
Experience: 4 – 7 years in game testing and at least 3 years as a Test Lead.
 
Essential Skills:
 
Technical Skills:
 Must have some experience in working with all game consoles and very strong work experience in X360, PS3 and Wii.
 Must have handled around 20 projects and currently handling a team of around 20 people.
 Expertise in defect database and defect lifecycle.
 Must have handled work on AAA Titles.
 Good exposure to creation and execution of testing plans and test documentation.
 Good exposure to making test guides.
 Ability to accurately assess capabilities of testers and subsequently assign work.
 Ability to take decisions on defect closure and defect status.
 
Other Skills:
 Must have the ability for resource planning and allocation.
 Must have excellent experience in client communication and status reporting.
 Must have the ability to groom test leads to move up the hierarchy.
 Proficiency in verbal and written English.
 A passionate gamer who is open to flexible work timings. (Must be open to working nights and weekends when      necessary).
 
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Test Lead
 
Experience: 4 – 7 years in game testing and at least 1 year as a Test Lead.
 
Essential Skills:
 
Technical Skills:
 Must have some experience in working with all game consoles and very strong work experience in X360 and PS3.
 Must have handled around 20 projects and currently handling a team of around 20 people.
 Expertise in defect database and defect lifecycle.
 Must have handled work on least one AAA Title (Desirable).
 Good exposure to creation and execution of testing plans and test documentation.
 Good exposure to making Test Guides.
 Ability to accurately assess capabilities of testers and subsequently assign work.
 Ability to take decisions on defect closure and defect status.
 
Other Skills:
 Must have the ability for resource planning and allocation.
 Must have excellent experience in client communication and status reporting.
 Must have the ability to groom test leads to move up the hierarchy.
 Proficiency in verbal and written English.
 A passionate gamer who is open to flexible work timings. (Must be open to working nights and weekends when      necessary).
 
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Accounts and Finance Manager
 
This position will be responsible for managing Finance of GlobalStep India.
 
Experience: 4 – 7 years. Preferably in the IT/ ITES industry.
 
Essential Skills:
 Must have very strong knowledge of Tally.
 Must have experience in working with a STPI Registered Unit.
 Should have an understanding of payroll process.
 Must have extensive experience in expense statement and tax structure.
 Should have handled custom bonding, licencing, hiring vendors, etc.
 Liaison with PF and ESI.
 Must know how to build financial forecasting models.
 
Preferred Skills:
 Knowledge on QuickBooks.
 Constantly reviews results, identifying and prioritizing improvement opportunities.
 Uses high-level domain expertise to add proactive values.
 Demonstrates analytical insight and creative solutions.
 Plans, manages and implements to agreed timescales, targets and costs.
 Champions positive changes, recognizes and celebrates success.
 
Communication:
 Leads and contributes to regular team meetings.
 Clear and concise written, spoken and presentation style.
 Establishes both-way communication channels.
 Takes ownership of and communication key messages in a timely and productive manner.
 Proficiency in verbal and written English.
 Is open to flexible work timings. (Must be open to working nights and weekends when necessary).
 
Responsibilities:
 Managing expenses.
 Calculation of profits.
 Preparation of cash flow statement - Weekly.
 Preparation of budgets, monthly statements.
 Preparation of MIS.
 Payroll process.
 Tax with holding and deposits.
 Management of TDS deduction and return.
 Liaison with vendors, handle quotation, proper evaluation of purchases.
 STPI Registered Unit related regulations and documentation.
 
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Senior System Administrator
 
Experience: 2 - 4 years relevant experience in IT/ITES industry.
 
Desired Skills:
 
Essential Skills:
 Designing, configuring and managing the entire network.
 Must have had extensive exposure to the following:
     -  Windows 2003 Server Software
     -  2821 Cisco router
     -  Pix 515 firewall
     -  NetGear Layer 2 and 3 Switches
     -  Cisco Layer 2 switches
     -  ADS, DNS, DHCP
     -  LAN , WAN, VLAN
     -  Antivirus
 Management of data downloads and uploads in a safe and secure environment.
 NATing, PAT (port address translation), port forwarding, performance log monitoring.
 Managing secure and smart FTP.
 Managing band width utilization.
 Load balancing in a multiple line environment.
 Proficiency in verbal and written English.
 Is open to flexible work timings. (Must be open to working nights and weekends when necessary).
 
Other Skills:
 Experience on Linux and Unix will be an added advantage.
 Ability to plan, design and implement new ideas.
 
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Test Engineer
 

We are seeking game testers to join our world class game testing team. As a game tester you will be trained to test games, spot defects, and provide feedback on gameplay using our advanced test methodologies and practices.

You will need to have a very patient eye for detail, execute existing test guides provided to you and then go beyond the test guides to spot defects and areas of improvement in a game.

Game Testers at GlobalStep should be avid gamers, should have good oral and written communication skills and a very keen sense of observation.

We have a very comprehensive theoretical and on-the-job training program to fully equip you to do an excellent job.

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